What is BPM and what does it have to do with the success of your business?

In times of digital transformation, knowing what BPM is is fundamental for structuring any company. BPM is one of the main responsible for organizing an institution's activities, increasing its efficiency and reducing its costs.

Today, any company that seeks its place in the sun needs to invest seriously in automated systems like BPM. In increasingly competitive markets, it is imperative to keep a close eye on business processes to keep pace with competition and avoid eating dust from industry giants.

But after all:


The acronym stands for Business Process Management, business process management in Portuguese. One of his best definitions comes from a piece by Nathaniel Palmer, nominated as the most influential leader on the subject:

Business Process Management (BPM) is a discipline that involves any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of company objectives, scope systems, employees, customers and partners or beyond the boundaries of the company

Briefly, one can also call BPM the software used to manage all the processes of a company. This is the meaning used for acronym, and what matters most when it comes to accelerating the dynamism of any business.

Today, companies of all sizes and segments seek to organize their processes from automated tools. It is undeniable how much one can raise the standard of a company from the systematization of its activities in processes.

But where did BPM come from?

As a computerized system, BPM was developed by BPMI (Business Process Management Initiative), an organization focused on the standardization of business processes. The first version of the software was released in May 2004.

Since then, countless versions have been developed. But it was the version released in 2013 that defined the international standard that governs the current BPM systems: ISO / IEC 19510.

More than one system, BPM provided a standardized template and notation for business processes. It set a quality standard for the processes and made life easier for countless companies around the world.

That is why it can be considered a real disadvantage not to take into account what BPM is and all the power of the tool.

Disadvantages of not using a BPM

The first thing to notice when working without well defined processes is the disorganization of activities. And it never comes alone: it always brings with itself the failures in communication and the delay in the delivery of the company.

And of course: never stop there. Without proper control of the company's processes:

1) It is impossible to map the processes;

Blindly, it is impossible to satisfactorily visualize each stage of a process. Without a BPM, you will not know for sure at which points each process is encountering barriers or bottlenecks.

2) It is much harder to make improvements;

If you can not map the problem, you also will not be able to resolve it with the appropriate solutions. Those improvements that would streamline the activities of each process, making it more efficient, will be impossible

3) Little involvement of employees;

BPM triggers each step of a process to responsible employees, involving all people with the company's activities. With it, the excuses end: everyone is aware of their responsibilities and how they should be performed.

4) Absence of a quality standard;

When there is no definition of processes, they occur "anyway." Each contributor will do his or her part in whatever way they think best and all activities will end up occurring outside of a pattern. Well defined processes ensure that activities will always be carried out as delineated, giving higher quality to the actions of the institution.

It would be possible to cite other disadvantages, but why postpone the good part? Let's go to her:

Advantages of BPM

Knowing what BPM is has its advantages. Nowadays, in order to face the competition, increasingly agile and efficient, it is indispensable to invest in improving the company's processes.

First of all, when you adopt a BPM, you can notice the organization that takes care of each activity of the company. In addition, BPM:

1) Enables agile operations through standardization;

Standardizing processes makes all operations involved occur more quickly. Employees of the company also benefit from standardization, since they do not need to seek new solutions for recurring tasks.

2) It allows the monitoring of processes;

And the discovery of barriers and bottlenecks that delay the company's operations. In addition, through the mapping of processes, it is possible to foster a culture of constant improvement of corporate activities.

3) It increases the efficiency of the company;

A direct consequence of standardization, constant monitoring and improvement of processes is the increased efficiency of the company as a whole. The BPM translates into a constant evolution in the way to execute the activity of the company.

4) Reduce operational costs;

By monitoring all stages of a process, a manager can identify redundant activities, waste, and other problems in the production chain. Thanks to this, it is possible to make the process not only faster, but also cheaper.

5) It increases the quality of products and services;

In addition to increasing the quality of processes, BPM helps improve the quality of a company's products or services. This is because, by improving the quality of the processes, it is guaranteed that production is regular and always delivered the same quality.

And all these factors contribute significantly to raising the company's results, accelerating its march towards Digital Transformation.

Now there is a wealth of BPMs from different companies in the market. This does not mean, however, that all are good and fit the business model of any company.

It is worth mentioning some important requirements to take into consideration in choosing the most appropriate BPM tool:

Among the market options, how to choose the right one?

The right choice is the one that fits best in the company's strategy, with the maximum earnings and the lowest expenses. Given the subjectivity of the issue, it is worth considering the following characteristics that may weigh when using a BPM:

· Good user experience (UX)

Before hiring a management tool, it is important to test it or at least see it in action in a demo. It is very important that it is an intuitive, easy-to-use tool.

It has to be borne in mind that the employees who will use it will not be mostly IT specialists. Therefore, it is necessary that the tool be developed to be user-friendly, that is, that anyone can use it without advanced computer skills.

· Integration with other platforms

Another important feature to consider is whether the BPM platform easily integrates with other systems. It must have the ability to integrate with other systems the company already uses.

Otherwise accessing the required tools would be more laborious and sharing information from one platform to another would be more complicated. It would be a real headache.

Ideally, the chosen BPM platform could integrate with external databases and other tools such as ECM, CRM, BI, ERP, or ECM series, among other tools.

· Create processes and users without the help of IT

For many BPM platforms, the user is required to open a call in the technical support whenever he wants to create a new process or a new user. This ends up becoming a real mess on the foot of the company that hires the system.

It is preferable to look for a BPM that gives the user the freedom to create new processes and dynamic users without the help of IT specialists.

It is worth reflecting:

Now that you know what BPM is, it's worth reflecting on how much the quality of your processes is positively or negatively affecting your results?

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